Shipping and returns, kept simple.
Most in-stock orders ship the same or next business day from Toronto and Florida, with tracking on every parcel. Changed your mind? You have 16 business days to return eligible items.
- 16 business days to return
- Same-day dispatch before noon ET
- UPS and Canada Post tracking
- Ask for a Return Authorization NumberContact us before sending anything back. Returns without an RA number can't be accepted.
- Pack it complete and unopenedIn the original manufacturer packaging, in the same condition as sold.
- Ship it backReturn shipping and related charges are paid by the buyer.
- Inspection and refundWe refund the original price, minus the restocking fee, once the item passes inspection.
When your order ships and arrives.
Same-day dispatch
Order before noon Eastern time with express shipping and we try to ship the same day. Standard orders go out the same or next day, when the item is in stock.
Delivery times
UPS ground takes one to eight business days depending on distance. Express is overnight and 2-day air arrives in two days, usually by 5 pm.
Tracking on every order
Once your order ships, the UPS or Canada Post tracking number is added to your order and UPS emails you shipping notices.
Return conditions.
16 business days
Returns are accepted within 16 business days of purchase.
Return Authorization Number
Contact a representative for an RA number before returning any supplies or equipment.
Complete and unopened
Items must be 100% complete, in the condition sold and in the original unopened packaging. Some exceptions may be accepted.
Restocking fee
Returned and special order items are subject to a 15% restocking charge. Fees vary by item.
Return shipping
All shipping and related charges for returning an item are paid by the buyer.
No software returns
Software can't be returned or refunded.
Shipping and returns questions.
When will my order ship?
If you order before noon Eastern time with express shipping, we try to ship the same day. Standard orders ship the same or next day when the item is in stock.
How long does delivery take?
UPS ground delivers in one to eight business days depending on distance. Express is overnight and 2-day air takes two days. Delivery is expected by close of business, usually 5 pm.
Will I get a tracking number?
Yes. Once your order ships, the UPS or Canada Post tracking number is added to your order, and UPS emails you shipping notices.
How do I return an item?
Contact us for a Return Authorization Number first, then send the item back complete and in its original unopened packaging within 16 business days of purchase.
Is there a restocking fee?
Yes. Returned and special order items are subject to a restocking charge, which varies by item.
Can I return software?
No. There are no returns or refunds on software.
Equipping a print shop, school or office?
Tell us what you print, finish and ship.
We'll quote the machines, the supplies to run them and installation in one go.